隐私政策
《个人数据保护政策》
更新并自2018年5月24日起生效
在阿玛拉酒店及度假村（“Amara”），我们致力于确保您的个人数据安全且受到保护，遵守《2012年新加坡个人数据保护法》（2012年第26号），并负责任地使用这些数据，以提供超越您期望标准的服务和产品。本政策适用于我们的海外关联公司，但若当地法律规定更为严格，则应适用当地隐私法律。
本政策将说明我们为向宾客提供服务和产品、改善宾客体验以及提供阿玛拉（Amara）的最新动态和促销信息而收集、使用和披露的信息。
访问并进入本网站即表示您同意本政策中规定的条款。
收集和使用个人数据的目的
个人数据的类型
我们可能从您处收集的信息包括您的姓名、性别、出生日期、家庭/工作地址、电子邮件、联系电话和传真号码、信用卡信息、偏好的房型、活动、餐饮偏好及饮食要求。
数据收集和使用的目的
- 提供酒店服务及产品
- 处理预订、预约和账单
- 礼宾服务及其他宾客协助服务
- 与其它机构合作，在酒店举办各类活动或推广活动，例如艺术展览或烹饪课程
- 酒店客房及设施的咨询与预订
- 分析酒店管理的财务及业绩报告
- 通过客户反馈、服务质量审核以及服务标准的分析与审查开展市场调研
- 比赛与竞赛
其他用途
Amara及其关联公司/合作伙伴提供的产品和服务的营销与推广，例如：
酒店客房住宿
餐饮服务
活动策划与承办服务
休闲娱乐服务，如水疗、泳池和健身房服务
来自关联酒店/企业（如购物中心、餐厅）及合作伙伴的促销活动
我们如何使用和披露您的个人数据
我们可能会向关联公司或第三方披露您的信息：
- 在征得您同意的情况下
- 提供酒店产品或服务时，可能涉及个人数据的共享或披露（例如，向您计划就餐的餐厅告知您的饮食要求，或协助预订航班）
- 与Amara签订合同的可信第三方服务提供商，这些提供商需要您的信息以提供交易、分析或管理服务，例如信用卡处理、市场调研或数据库管理服务
- 以符合法律、执法及监管要求
- 用于防范欺诈和信用风险
- 在紧急情况或涉及安全问题时（例如入院治疗或警方调查）
Third party service providers and affiliates will comply with Singapore Personal Data Protection Act 2012 (No 26 of 2012) and applicable laws to ensure that your Personal Data is secure and protected with the fulfilment of delivery of products and services. While we urge all trusted and carefully selected third party service providers to adhere with strict compliance to the Personal Data Protection Act, we do not hold any responsibilities for their omission or lapses when handling your Personal Data. Rest assured that we do not sell nor trade your Personal Data.
CONSENT
Consent is deemed to be given when you request for services to be delivered or accommodation to be provided for and which your Personal Data is required to fulfil the transaction process and delivery.
We will keep you updated on special offers, promotions, events or any hotel news which may be of interest and related to Amara and its affiliates via mail, email or telephone.
WITHDRAWAL OF CONSENT AND UNSUBSCRIBE
You can withdraw your consent at any time by submitting a request stating clearly your Personal Data to: dataprotection@amarahotels.com with reasonable notice and we will endeavour to respond within a reasonable timeframe.
When you volunteer your Personal Data to us, it is to allow us to provide services and products at your request and any subsequent removal or withdrawal will disrupt or cease such services and products.
You can also opt to unsubscribe from our email database by clicking on the ‘Unsubscribe’ link located on the EDM or marketing email sent to you.
DATA TRANSFERS ACROSS INTERNATIONAL BORDERS
With hotels in Singapore and overseas, we may transfer Personal Data via data centres or service providers to and fro countries where we are located in response to your needs and requirements such as arranging hotel stays.
These service providers will comply with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) and the local Privacy Laws to ensure that your Personal Data is secure and protected.
ACCESS, CORRECT, UPDATE, ERASURE & STORAGE OF PERSONAL DATA
To access, correct, update or erase your Personal Data, we will require you to furnish us with your current Personal Data so as to retrieve the Data and verify the authenticity of the request. The request can be sent via email only to: dataprotection@amarahotels.com. We will respond within a reasonable timeframe.
Personal Data may be stored indefinitely due to financial or legal requirements and applicable local law, as well as to provide a seamless guest experience (e.g. a returning hotel guest will not have to repeat his/her preferences for room arrangement or dietary requirements etc). When you request for your Personal Data to be erased, we will review if it is compliant with the local laws and legal requirements and advise you.
RIGHT TO DATA PORTABILITY
You have the right to ask us for your Personal Data (in a structured, commonly used and machine readable format), in some cases, and to have the information transferred to a third party indicated by you.
RIGHT TO OBJECT
You can object to the processing of your Personal Data except in cases whereby there are legal grounds for processing.
SECURITY
Personal Data collected will be stored in a secure environment on servers protected by ‘firewalls’ against external users or unauthorised access. It can only be accessed by authorised persons.
Personal Data submitted on our website are encrypted and protected with industry standard SSL (secure socket layer) communication protocol.
To the best of our endeavours, we will have security measures and procedures in place to secure and protect your Personal Data. However, we cannot guarantee the security of information transmitted over the internet.
COOKIES AND GOOGLE ANALYTICS
A cookie is a unique identifier located in your computer hard drive or mobile devices when you visit our website. It does not reveal your Personal Data nor identity but remembers you (via your internet protocol address on your computer or mobile devices) and your preferences when you visit our website.
Cookies can be disabled via your internet web browser setting but this may disrupt, delay or affect your user experience when you browse or make bookings via our website.
We use Google Analytics to measure how visitors interact with our website content. The Google Analytics security and privacy principles summarises how Google protects information collected through Google Analytics.
You may opt out of the Google Analytics, by installing Google Analytics opt-out browser add-on.
LINKS TO OTHER WEBSITES
We will not be responsible for your Personal Data once you leave our website for a third party site. You are advised to peruse the Privacy Policy of the third party sites you are visiting. This includes sharing information via third party social media sites such as Facebook or Google+.
REQUESTS ON PERSONAL DATA
If you do not wish to receive any promotional updates or news from us, withdraw consent or to access and update your Personal Data, please contact our Data Protection Officers via: dataprotection@amarahotels.com
UPDATES OF POLICY
This Policy may be updated from time to time to comply with legal, regulatory or business requirements and environment. As no prior notice will be issued, please visit this page to peruse changes or updates to the Policy. Your continued use of this website and our services constitute an agreement to the new and updated Policy.
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